Terms of service

Product documentation

All the documentation of our products and their corresponding descriptions can be found on this web portal.

The coffee bags are hermetically sealed and have a degassing valve.

Responsibility for the product

Responsibility for the product is transferred to the customer once the package is delivered to the shipping company. Consequently, it is recommended that the customer use the tracking service offered by the shipping company.

Payment

Payments made in the online store are made through the SHOPIFY payment platform by credit card (VISA, Mastercard, Maestro, American Express) and PAYPAL. The total amount will be deducted at the time of ordering.

Harmony Coffee reserves the right to cancel orders without prior notice in the event of incomplete order information, technical errors, changes in taxable tax, out of stock products and force majeure.

Shipping

Orders are sent through Correos Express (the national postal service). Delivery times will be 24h - 48h after shipment, although they may vary depending on the geographic location and the selected shipping method. We cannot guarantee specific delivery times.

We ship on Monday and Thursday of each week and the coffee is roasted in the last 8 days prior to shipment. Additionally, we always try to ship the coffee as fresh as possible.

Return

We roast the coffee twice a week and it is a fresh product whose quality is conditioned by the storage time. Taking into consideration that the freshness and quality of our coffees is the main objective of our company, we consider that once the coffee is sold and sent to a client and for whatever reason it is returned to us, it will be considered a product that cannot be returned. to be commercialized in any way because it has been manipulated outside our establishment.

That said, returns will be made in the following cases:

  • Harmony Coffee failed to process the order.
  • The customer, due to the responsibility of the shipping company, does not receive the order.

No refunds will be made in the following cases:

  • The coffee/product is in optimal condition and the customer does not want it for any reason beyond Harmony Coffee.
  • Due to absence at the time of delivery of the order (the shipping company will return the order if the final customer has not been able to receive it. The shipping company will call or send an SMS to the customer to specify a delivery time. If the company of shipments cannot contact the customer, Harmony Coffee will not be responsible).
  • When there is no error on the part of Harmony Coffee or the shipping company.

Claims

For any type of claim about a product or service purchased on this web portal , the user should go to:

  • Email:harmonycoffeebeans@gmail.com